FAQ

F.A.Q.


Q. How long will my order take to arrive?
A. A package shouldn't take more than 21-30 days to arrive and typical shipping times are 12-20 days.
Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.
Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Horse-Jewellry.com itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Alternatively you can make payment through our additional payment provider Paypal.